11.FAQ regarding recovering from system errors in the course of using an X series player or upgrading its firmware.

A: In the unlikely case that your X5 2nd gen/X3 2nd gen/X1/X3/X5 produces a system error or frozen screen such that e.g. it cannot be shut down or turned on, please try to hard reset it first, simply by poking the reset hole with an unfolded paper clip;
If you run into a “system error” or something similar while updating the firmware, please perform a reset or forced shutdown (holding the power button on the X3 / X3 2nd gen / X5 for 15 seconds or holding the power buttong on the X5 2nd gen for 6 seconds or poking the reset hole in the X1 for 6 seconds) and attempt the upgrade again.  If the upgrade still fails, please try copying the firmware to a smaller capacity micro SD card (32GB or under) formatted in FAT32 (e.g. using the player) and attempt the update again.